Refund Policy

 

At Emily McNeel Photography, we are committed to providing high-quality photography services and a positive client experience. Please read our refund policy carefully before booking.

​

General Policy

All payments made for photography services (including deposits and balances) are non-refundable. This includes, but is not limited to:

• Session deposits

• Travel fees

• Event photography packages

• Digital file purchases

Your payment reserves your date and time and prevents us from booking other clients during that slot.

​

Exceptions – Refunds May Be Issued In These Circumstances:

Refunds may be granted at our discretion in the event of the following:

• Cancellation by Photographer: If we must cancel your session or event due to illness, emergency, or a scheduling conflict, a full refund will be issued.

• Extreme Weather Conditions: If severe weather (e.g., heavy storms, flooding, etc.) prevents the session from taking place and rescheduling is not possible, a refund may be offered.

• Family or Personal Emergencies: If you experience a verified family emergency or serious personal situation that prevents you from attending or rescheduling, we may provide a refund or credit at our discretion.

• Travel Conflicts (Photographer-Initiated): If we are unable to travel for your scheduled session due to travel restrictions, emergencies, or transportation issues, a full or partial refund may be issued.

• ​

Rescheduling Policy

If you need to reschedule your session, please provide at least 72 hours’ notice. We will make every effort to accommodate a new date and time. Rescheduling does not guarantee a refund unless covered by the exceptions above.

​

Digital Goods

Due to the nature of digital products (such as final edited photos or downloads), all digital sales are final and non-refundable once delivered.

​

How to Request a Refund

​

Contact Details:

​(918)639-8191

emilymcneelphotos@gmail.com

1658 FM 2452, Corsicana, Texas, 75110

 

If you believe your situation qualifies for a refund under this policy, please contact us in writing within 7 days of the scheduled service or incident.Please include your name, event date, and the reason for your request.

​

Final Note

By booking our services, you acknowledge and agree to this refund policy. We truly value your business and strive to be fair and flexible where possible.

 

Effective Date: 10th day of June, 2025​​​​